DebiCheck help / Standard Bank
How to approve a DebiCheck on Standard Bank
Standard Bank sends you an SMS to approve a new DebiCheck. You can approve it on the Standard Bank app, by dialling *120*2345#, or by calling 0860 123 000. Standard Bank does not publish the exact screens, so check who is debiting you, when and how much before you accept.
In the Standard Bank app
- Wait for the SMS from Standard Bank about your new DebiCheck.
- Open the Standard Bank app and log in.
- Find the DebiCheck request.
- Check who is debiting you, when, and how much.
- Accept it only if the details are correct. If not, reject it.
Standard Bank does not publish the exact menu in the app. If you cannot find the request, call 0860 123 000.
With the phone menu (USSD)
- Dial *120*2345#.
- Follow the menu to your DebiCheck request.
- Check who is debiting you, when, and how much.
- Accept it only if the details are correct.
You must be registered for Standard Bank cellphone banking. Standard Bank does not publish the menu numbers. If the code does not work, use the app or call 0860 123 000.
By phone
- Call Standard Bank on 0860 123 000 and say you want to approve a DebiCheck.
- Check the details with the agent before you approve.
At a Standard Bank ATM
- Use a Standard Bank ATM that shows the DebiCheck logo.
- Insert your card and enter your PIN.
- Follow the screens to approve your DebiCheck.
Standard Bank says you get a slip with all the DebiCheck details when you approve.
At a Standard Bank branch
- Go to your nearest Standard Bank branch.
- Ask a consultant to help you approve your DebiCheck.
If you missed it
Standard Bank does not publish what to do if a request expires. Ask the business to send a new DebiCheck request. You can also call Standard Bank on 0860 123 000.
If you pressed decline by mistake
Standard Bank says that if you reject a DebiCheck, the debit order won't go through. It does not publish how to undo this. Contact the business, tell it you rejected it by mistake, and ask for a new request.
Get help from Standard Bank
Standard Bank: 0860 123 000
Did it work?
Done. Your debit order is set up.
You do not need to approve it again every month. You will only be asked again if the business changes the amount or the date.
What happened?
- Standard Bank says it needs your latest cellphone number to send the DebiCheck SMS. Update it if it has changed.
- To use *120*2345#, you must be registered for cellphone banking.
- Ask the business if it has sent the request yet.
- Call Standard Bank on 0860 123 000.
Standard Bank does not publish what to do if a request expires. Ask the business to send a new DebiCheck request. You can also call Standard Bank on 0860 123 000.
Standard Bank says that if you reject a DebiCheck, the debit order won't go through. It does not publish how to undo this. Contact the business, tell it you rejected it by mistake, and ask for a new request.
A real DebiCheck request comes from your own bank, inside its app, SMS, phone menu or ATM. It shows the business name, the amount and the collection day. Your bank will never send you a link to approve it or ask for your PIN, password or OTP.
Call Standard Bank on 0860 123 000, or ask a question below.
Who asked you to approve?
Type the name of the shop, lender or insurer. We will write a message asking them to send the request again.
Send it the way you usually talk to them: SMS, email, or the number on your agreement.
Questions people ask
What is the Standard Bank USSD code for DebiCheck?
*120*2345#. You must be registered for Standard Bank cellphone banking. Standard Bank does not publish the menu steps after you dial. If the code does not work, use the app or call 0860 123 000.
What does the Standard Bank DebiCheck SMS show?
Standard Bank says the SMS shows who is debiting your account, when you will be debited and how much. Check all three before you accept.
Can I approve with my card at the shop?
Yes. Standard Bank says you can approve at the till by using your card and PIN on the retailer's device.
What happens if I reject a Standard Bank DebiCheck?
Standard Bank says the debit order won't go through. Rejecting it does not end your agreement with the business, so talk to the business.
Is this page from Standard Bank?
No. Planar is not a bank and did not send your DebiCheck request. This page explains what Standard Bank publishes about DebiCheck. Planar never asks for your PIN, password, OTP or card number.
Still stuck? Ask a quick question
More help
- What is DebiCheck?
- Why your bank says "this debit order cannot be disputed"
- Can you reverse or cancel a DebiCheck debit order?
- No DebiCheck request or pop-up? Why, and how to fix it
- Declined a DebiCheck by mistake? Here is what to do
- Is this DebiCheck request real? How to tell
Where this comes from
- Standard Bank: DebiCheck, checked 2026-10-29
- DebiCheck (PASA): Common questions, checked 2026-10-29
- PASA: Debit order dispute enhancements FAQ (60-day rule from 13 April 2026), checked 2026-10-29