DebiCheck help / Discovery Bank
How to approve a DebiCheck on Discovery Bank
Discovery Bank does not publish step-by-step instructions for approving a DebiCheck. Its help pages do talk about DebiCheck mandates on Discovery Bank accounts. Below is general guidance that is true for every bank.
General guidance: in your banking app
- Open your banking app and log in.
- Check your notifications or messages for a DebiCheck request.
- Check the business name, the amount and the date.
- Approve it only if the details match what you agreed with the business.
This is general guidance that is true for every bank. Discovery Bank does not publish its own steps.
General guidance: by SMS or phone menu
- Your bank may send the request by SMS, or as a phone menu (USSD) that pops up on your screen.
- Follow the instructions in that message.
- Check the business name, the amount and the date before you approve.
This is general guidance that is true for every bank.
Ask Discovery Bank
- Call Discovery Bank on 0800 07 96 97, or chat to a Discovery Banker in the app.
- Ask how to approve your DebiCheck.
If you missed it
Discovery Bank does not publish this. In general: ask the business to send a new DebiCheck request.
If you pressed decline by mistake
Discovery Bank does not publish this. In general: contact the business, say you declined by mistake, and ask for a new request.
Get help from Discovery Bank
Discovery Bank: 0800 07 96 97
Did it work?
Done. Your debit order is set up.
You do not need to approve it again every month. You will only be asked again if the business changes the amount or the date.
What happened?
- Make sure your bank has your current cellphone number.
- Open your banking app and check your notifications and messages.
- Ask the business if it has sent the request yet, and check it has your correct cellphone number and bank account.
- Call Discovery Bank on 0800 07 96 97.
Discovery Bank does not publish this. In general: ask the business to send a new DebiCheck request.
Discovery Bank does not publish this. In general: contact the business, say you declined by mistake, and ask for a new request.
A real DebiCheck request comes from your own bank, inside its app, SMS, phone menu or ATM. It shows the business name, the amount and the collection day. Your bank will never send you a link to approve it or ask for your PIN, password or OTP.
Call Discovery Bank on 0800 07 96 97, or ask a question below.
Who asked you to approve?
Type the name of the shop, lender or insurer. We will write a message asking them to send the request again.
Send it the way you usually talk to them: SMS, email, or the number on your agreement.
Questions people ask
Does Discovery Bank have DebiCheck?
Yes. Discovery Bank's help pages talk about DebiCheck mandates on its accounts. It does not publish the steps to approve one.
I approved a DebiCheck by mistake. Can Discovery Bank help?
Discovery Bank says to contact the business to cancel or update the mandate.
Can I dispute a DebiCheck at Discovery Bank?
Discovery Bank says DebiCheck disputes are checked against the mandate you approved, so a dispute may not succeed. You have 60 days after the debit to dispute. If you do not see the dispute option, Discovery says the debit may be older than 60 days or may not qualify.
Is this page from Discovery Bank?
No. Planar is not a bank and did not send your DebiCheck request. This page explains what Discovery Bank publishes about DebiCheck. Planar never asks for your PIN, password, OTP or card number.
Still stuck? Ask a quick question
More help
- What is DebiCheck?
- Why your bank says "this debit order cannot be disputed"
- Can you reverse or cancel a DebiCheck debit order?
- No DebiCheck request or pop-up? Why, and how to fix it
- Declined a DebiCheck by mistake? Here is what to do
- Is this DebiCheck request real? How to tell
Where this comes from
- Discovery Bank: Managing your accounts (debit orders, DebiCheck, disputes), checked 2026-10-29
- DebiCheck (PASA): Common questions, checked 2026-10-29
- PASA: Debit order dispute enhancements FAQ (60-day rule from 13 April 2026), checked 2026-10-29