DebiCheck help / OM Bank (Old Mutual)
How to approve a DebiCheck on OM Bank
Old Mutual says you approve a DebiCheck mandate in the OM Bank app: look out for a prompt in the app. Old Mutual does not publish more detailed steps. The old Old Mutual Money Account closed at midnight on Monday 31 August 2026.
In the OM Bank app
- Open the OM Bank app after the business has sent the request.
- Look out for the DebiCheck prompt in the app.
- Check the business name, the amount and the date.
- Accept it only if the details are correct.
Old Mutual gives this guidance for Old Mutual policies moved to OM Bank. It does not publish the exact screens.
If you missed it
Old Mutual does not publish this. Ask the business to send a new DebiCheck request. You can also call OM Bank on 0860 662 265 or use the chat in the app.
If you pressed decline by mistake
Old Mutual does not publish this. In general: contact the business, say you declined by mistake, and ask for a new request.
Get help from OM Bank (Old Mutual)
OM Bank: 0860 662 265
Did it work?
Done. Your debit order is set up.
You do not need to approve it again every month. You will only be asked again if the business changes the amount or the date.
What happened?
- Open the OM Bank app and look for the DebiCheck prompt.
- Make sure OM Bank has your current cellphone number.
- Your debit order was on an Old Mutual Money Account? That account has closed. Give the business your new bank details and ask for a new DebiCheck request.
- Ask the business if it has sent the request yet.
- Call OM Bank on 0860 662 265 or use the in-app chat.
Old Mutual does not publish this. Ask the business to send a new DebiCheck request. You can also call OM Bank on 0860 662 265 or use the chat in the app.
Old Mutual does not publish this. In general: contact the business, say you declined by mistake, and ask for a new request.
A real DebiCheck request comes from your own bank, inside its app, SMS, phone menu or ATM. It shows the business name, the amount and the collection day. Your bank will never send you a link to approve it or ask for your PIN, password or OTP.
Call OM Bank on 0860 662 265, or ask a question below.
Who asked you to approve?
Type the name of the shop, lender or insurer. We will write a message asking them to send the request again.
Send it the way you usually talk to them: SMS, email, or the number on your agreement.
Questions people ask
What happened to the Old Mutual Money Account?
Old Mutual says the Money Account closed at midnight on Monday 31 August 2026. You can no longer use it. Old Mutual asks you to move your money, salary and debit orders. For help with the closed account, call 0860 222 252.
My debit order was on a Money Account. What do I do?
Give the business your new bank account details. Ask it to send a new DebiCheck request to your new account, then approve it.
Is this page from Old Mutual?
No. Planar is not a bank and did not send your DebiCheck request. This page explains what Old Mutual publishes about DebiCheck. Planar never asks for your PIN, password, OTP or card number.
Still stuck? Ask a quick question
More help
- What is DebiCheck?
- Why your bank says "this debit order cannot be disputed"
- Can you reverse or cancel a DebiCheck debit order?
- No DebiCheck request or pop-up? Why, and how to fix it
- Declined a DebiCheck by mistake? Here is what to do
- Is this DebiCheck request real? How to tell
Where this comes from
- Old Mutual: Win on Repeat FAQs (how to accept a DebiCheck on OM Bank), checked 2026-10-29
- OM Bank: Help, checked 2026-10-29
- Old Mutual: Money Account has closed, checked 2026-10-29
- DebiCheck (PASA): Common questions, checked 2026-10-29