DebiCheck help / African Bank
How to approve a DebiCheck with African Bank
African Bank does not publish step-by-step DebiCheck instructions. If you bank with African Bank, the request comes from African Bank. If you repay an African Bank loan from another bank, the request comes from that other bank. Below is general guidance that is true for every bank.
General guidance: in your banking app
- Open your banking app and log in.
- Check your notifications or messages for a DebiCheck request.
- Check the business name, the amount and the date.
- Approve it only if the details match what you agreed with the business.
This is general guidance that is true for every bank. African Bank does not publish its own steps.
General guidance: by SMS or phone menu
- Your bank may send the request by SMS, or as a phone menu (USSD) that pops up on your screen.
- Follow the instructions in that message.
- Check the business name, the amount and the date before you approve.
This is general guidance that is true for every bank.
Ask African Bank
- Call African Bank on 0861 123 456, or the number on the back of your bank card.
- Ask how to approve your DebiCheck.
If you missed it
African Bank does not publish this. In general: ask the business to send a new DebiCheck request. If you are repaying an African Bank loan or credit card, African Bank is the business, so call 0861 123 456.
If you pressed decline by mistake
African Bank does not publish this. In general: contact the business, say you declined by mistake, and ask for a new request.
Get help from African Bank
African Bank: 0861 123 456
Did it work?
Done. Your debit order is set up.
You do not need to approve it again every month. You will only be asked again if the business changes the amount or the date.
What happened?
- African Bank says your bank must have your updated cellphone number.
- Open your banking app and check your notifications and messages.
- Ask the business if it has sent the request yet.
- Call the number on the back of your bank card.
African Bank does not publish this. In general: ask the business to send a new DebiCheck request. If you are repaying an African Bank loan or credit card, African Bank is the business, so call 0861 123 456.
African Bank does not publish this. In general: contact the business, say you declined by mistake, and ask for a new request.
A real DebiCheck request comes from your own bank, inside its app, SMS, phone menu or ATM. It shows the business name, the amount and the collection day. Your bank will never send you a link to approve it or ask for your PIN, password or OTP.
Call African Bank on 0861 123 456, or ask a question below.
Who asked you to approve?
Type the name of the shop, lender or insurer. We will write a message asking them to send the request again.
Send it the way you usually talk to them: SMS, email, or the number on your agreement.
Questions people ask
What is the African Bank USSD code for DebiCheck?
African Bank does not publish a USSD code for DebiCheck. Its general cellphone banking code is *120*225#, but African Bank does not say you can approve a DebiCheck there. Use the African Bank app or call 0861 123 456.
I repay an African Bank loan from another bank. Where do I approve?
African Bank says the request comes from your own bank, the one the debit order goes off. Follow that bank's steps.
Is this page from African Bank?
No. Planar is not a bank and did not send your DebiCheck request. This page explains what African Bank publishes about DebiCheck. Planar never asks for your PIN, password, OTP or card number.
Still stuck? Ask a quick question
More help
- What is DebiCheck?
- Why your bank says "this debit order cannot be disputed"
- Can you reverse or cancel a DebiCheck debit order?
- No DebiCheck request or pop-up? Why, and how to fix it
- Declined a DebiCheck by mistake? Here is what to do
- Is this DebiCheck request real? How to tell
Where this comes from
- African Bank: DebiCheck, checked 2026-10-29
- DebiCheck (PASA): Common questions, checked 2026-10-29