DebiCheck help / Investec
How to approve a DebiCheck on Investec
Investec does not publish step-by-step DebiCheck instructions. Call Investec's Client Support Centre on 0860 110 161 and ask how to approve your DebiCheck. Below is general guidance that is true for every bank.
General guidance: in your banking app
- Open your banking app and log in.
- Check your notifications or messages for a DebiCheck request.
- Check the business name, the amount and the date.
- Approve it only if the details match what you agreed with the business.
This is general guidance that is true for every bank. Investec does not publish its own steps.
General guidance: by SMS or phone menu
- Your bank may send the request by SMS, or as a phone menu (USSD) that pops up on your screen.
- Follow the instructions in that message.
- Check the business name, the amount and the date before you approve.
This is general guidance that is true for every bank.
Ask Investec
- Call Investec's Client Support Centre on 0860 110 161.
- Ask whether your account can receive the DebiCheck request, and how to approve it.
If you missed it
Investec does not publish this. In general: ask the business to send a new DebiCheck request.
If you pressed decline by mistake
Investec does not publish this. In general: contact the business, say you declined by mistake, and ask for a new request.
Get help from Investec
Investec Client Support Centre: 0860 110 161
Did it work?
Done. Your debit order is set up.
You do not need to approve it again every month. You will only be asked again if the business changes the amount or the date.
What happened?
- Make sure your bank has your current cellphone number.
- Open your banking app and check your notifications and messages.
- Ask the business if it has sent the request yet, and check it has your correct cellphone number and bank account.
- Call Investec on 0860 110 161.
Investec does not publish this. In general: ask the business to send a new DebiCheck request.
Investec does not publish this. In general: contact the business, say you declined by mistake, and ask for a new request.
A real DebiCheck request comes from your own bank, inside its app, SMS, phone menu or ATM. It shows the business name, the amount and the collection day. Your bank will never send you a link to approve it or ask for your PIN, password or OTP.
Call Investec Client Support Centre on 0860 110 161, or ask a question below.
Who asked you to approve?
Type the name of the shop, lender or insurer. We will write a message asking them to send the request again.
Send it the way you usually talk to them: SMS, email, or the number on your agreement.
Questions people ask
Is this page from Investec?
No. Planar is not a bank and did not send your DebiCheck request. This page explains what Investec publishes about DebiCheck. Planar never asks for your PIN, password, OTP or card number.
Still stuck? Ask a quick question
More help
- What is DebiCheck?
- Why your bank says "this debit order cannot be disputed"
- Can you reverse or cancel a DebiCheck debit order?
- No DebiCheck request or pop-up? Why, and how to fix it
- Declined a DebiCheck by mistake? Here is what to do
- Is this DebiCheck request real? How to tell
Where this comes from
- Investec: Help and support (South Africa contact numbers), checked 2026-10-29
- DebiCheck (PASA): Common questions, checked 2026-10-29