DebiCheck help / Postbank
How to approve a DebiCheck on Postbank
Postbank does not publish step-by-step DebiCheck instructions. Call Postbank customer care on 0800 53 54 55 and ask how to approve your DebiCheck. Below is general guidance that is true for every bank.
General guidance: in your banking app
- Open your banking app and log in.
- Check your notifications or messages for a DebiCheck request.
- Check the business name, the amount and the date.
- Approve it only if the details match what you agreed with the business.
This is general guidance that is true for every bank. Postbank does not publish its own steps.
General guidance: by SMS or phone menu
- Your bank may send the request by SMS, or as a phone menu (USSD) that pops up on your screen.
- Follow the instructions in that message.
- Check the business name, the amount and the date before you approve.
This is general guidance that is true for every bank.
Ask Postbank
- Call Postbank customer care on 0800 53 54 55.
- Ask whether your account can receive the DebiCheck request, and how to approve it.
If you missed it
Postbank does not publish this. In general: ask the business to send a new DebiCheck request.
If you pressed decline by mistake
Postbank does not publish this. In general: contact the business, say you declined by mistake, and ask for a new request.
Get help from Postbank
Postbank customer care: 0800 53 54 55
Did it work?
Done. Your debit order is set up.
You do not need to approve it again every month. You will only be asked again if the business changes the amount or the date.
What happened?
- Make sure your bank has your current cellphone number.
- Open your banking app and check your notifications and messages.
- Ask the business if it has sent the request yet, and check it has your correct cellphone number and bank account.
- Call Postbank on 0800 53 54 55.
Postbank does not publish this. In general: ask the business to send a new DebiCheck request.
Postbank does not publish this. In general: contact the business, say you declined by mistake, and ask for a new request.
A real DebiCheck request comes from your own bank, inside its app, SMS, phone menu or ATM. It shows the business name, the amount and the collection day. Your bank will never send you a link to approve it or ask for your PIN, password or OTP.
Call Postbank customer care on 0800 53 54 55, or ask a question below.
Who asked you to approve?
Type the name of the shop, lender or insurer. We will write a message asking them to send the request again.
Send it the way you usually talk to them: SMS, email, or the number on your agreement.
Questions people ask
Can I get help with Postbank at the Post Office?
No. The Post Office says Postbank services stopped at Post Office branches from Saturday 2 May 2026. Call Postbank on 0800 53 54 55.
Is this page from Postbank?
No. Planar is not a bank and did not send your DebiCheck request. This page explains what Postbank publishes about DebiCheck. Planar never asks for your PIN, password, OTP or card number.
Still stuck? Ask a quick question
More help
- What is DebiCheck?
- Why your bank says "this debit order cannot be disputed"
- Can you reverse or cancel a DebiCheck debit order?
- No DebiCheck request or pop-up? Why, and how to fix it
- Declined a DebiCheck by mistake? Here is what to do
- Is this DebiCheck request real? How to tell
Where this comes from
- Postbank: Customer care FAQ, checked 2026-10-29
- South African Post Office: Postbank services at Post Office branches (30 April 2026), checked 2026-10-29
- DebiCheck (PASA): Common questions, checked 2026-10-29