Your Follow Up V2 Report.Planar works every row.

An AI collector for lenders who run MAXMONEY. It reads the diary, checks CSP Summary, agrees a plan inside your limits, adds the Diary Note, reschedules the instalments and records the receipt. You pay only on money that lands in your account.

Get a free book audit See how it works in MAXMONEY

Your morning

Today, without Planar

Reporting, Loans, Follow Up report. Pick the filters, wait for Completed, download the workbook.
Open the Reply Detail Report to see who answered the arrears SMS.
Run the All Diary Entries Report. Whose promise was due today? Check each one against the receipts.
Client Administration, Search for a Client, Edit Client. Read the diary notes, the Payback tab and the employer before saying a word.
A promise for Friday goes in as a Diary Note with a Diary Date. A new payday means Loan Instalments, Reschedule, then CSP Summary to see if the provider took it.
Someone pays at the counter: Receipt, Amount Received, Loan Receipt Amount. And the cash-up is still waiting at close.

The same morning, with Planar

06:00. Planar's report is on your phone: what came in, whose promise falls due today, and the few accounts that need you.
Before you open, it has run the Follow Up V2 Report and read the replies and the diary entries. Anyone who has paid is off the list.
From the hour you set, it contacts each client in their language and agrees a plan inside your limits.
Every promise goes in as a Diary Note with a Diary Date and Diary Reason. Every new date goes through Reschedule, then CSP Summary, to check the instruction is active at the provider.
Every receipt it records keeps Amount Received and Loan Receipt Amount apart, the way your receipt screen does.
Your staff serve the counter and count the till.

The buttons your staff press

Planar logs in to MAXMONEY as its own user, with only the permissions you give it, such as Diary Notes Add and Loan Receipt. It uses the same screens your staff do.

PlanarMAXMONEY

What your staff open	What Planar does with it
Follow Up V2 Report	Runs it and works every row, not just the top of the list.
Reply Detail Report	Answers every reply to your arrears SMS. MAXSMS sends the reminder. Planar finishes the conversation.
All Diary Entries Report	Checks each promise due today against the receipts before anyone is contacted.
Edit Client, Payback	Reads Payment Frequency, Day of month and Payment Move Direction, so a new date does not fall on a weekend or holiday.
Edit Client, Employment	Reads Employer and Pay Point to understand payday. It never contacts the employer.
Add a New Diary Note	Writes each promise with a Diary Date, Diary Reason and Description, so the next person sees it.
Loan Instalments, Reschedule	Moves unpaid and partly paid instalments to the agreed date, using Reschedule Partial Payments where it applies.
Payback Instruction and CSP Summary	Checks the instruction is active at the provider. A tick does not mean the money is in.
Receipt	Records Amount Received and Loan Receipt Amount separately, with the Reference Number. It never uses Force Settlement without you.
Your client status labels	Follows each label and what it allows, such as Allow New Loans and Allow Receipts.
Non-Performing and Written Off	Stay with you. Planar tells you which accounts look ready and why.

Lines a lender nods at

Your Follow Up V2 Report is where the work starts.
A diary note records the promise. A receipt records the payment.
A tick next to the instruction does not mean the money is in.
Amount Received and Loan Receipt Amount can be different.
The SMS went out. The reply still needs a follow-up.

Your worries, answered

"Will it chase someone who already paid?": No. Before any message, Planar checks the client's receipts and the latest provider result. If the money is there, the client hears nothing.
"Will it ask for money the debit order is still collecting?": No. It checks the Payback Instruction and CSP Summary first. If the provider is still collecting, Planar waits for the result instead of asking the client to pay twice.
"When does it contact people?": Only in the hours you set, and never wider than 06:00 to 21:00, Monday to Saturday. No Sundays. Those are the limits in the debt collectors' code of conduct.
"Will it phone the employer?": Never. It reads the Employment tab only to know when payday is.
"Who is in charge?": You. Planar works inside the discount, plan length and hardship pause you set, and asks you before any settlement you have not approved in advance. Status changes such as Non-Performing and Written Off stay with you. Every action is in the diary. Money goes through your collection provider to your account. Planar never holds it.

The offer

1. A free check of your unpaids.

Send last month's Follow Up V2 Report download, or any export of last month's unpaids. We tell you which accounts to work first and why. No client is contacted during the check.

2. A fair test against your own team.

Pick a set of overdue accounts. We split them at random, so neither side gets the easy ones. Your team works one half the way it always does. Planar works the other half. At the end of the agreed period, you compare the money that landed from each half.

3. You pay only on money that lands.

A share of what Planar's half brings in, agreed in writing before the test starts. No monthly fee. No setup fee.

Planar is new. First pilots are open now.

Send last month's Follow Up V2 Report. We'll show you who to work first.

Get a free book audit

No client is contacted during the audit.

MAXMONEY, MAXSMS and other product names on this page belong to their owners. Planar is not affiliated with, endorsed by or a partner of them. Planar works through a login the lender creates and the lender's own files.